Do you have questions before you place a pre-order, about the product, payments, delivery or whatnot? Please find our most asked questions below. If you don’t find an answer, please contact us via e-mail at firstname.lastname@example.org.
How old should my child be before I can start using Påhoj?
You can start using Påhoj with your child from the moment your child can sit upright unattended. On average, this is at about 9-12 months.
Is the handlebar height-adjustable?
Yes, the handlebar has a telescopic adjustment system and is extendable up to 98 cm / 38,5 in.
Is the product safe?
Påhoj is designed to fulfil the EU safety standards of both child bike seats (EN14344) and sitting prams (EN1888). These standards specify all sizes and dimensions for a safety-approved product and the license also includes carefully testing at certificated institutes in Germany and Sweden. The standards have been implemented from the very beginning and tested throughout the product development process.
Do I need any additional tools to install the product?
To install the adapter on the bike frame you will need a 5mm hexagonal wrench.
Does the adapter fit my bike?
The adapter is suitable for standard bicycles with 26 or 28-inch wheels and approved for round tube frames with a diameter of 28-40mm. Due to strength properties, the adapter should not be mounted onto glass fiber frames.
What payment methods are available?
You can pay with credit card (VISA, MasterCard and American Express).
We process payments through our secure payment partner Stripe, Inc. Stripe processes the payment according to the card providers security standards. There are no additional charges when paying with this payments method.
Do I pay the total price upfront when placing a pre-order?
Yes, when placing a pre-order you will pay the total price upfront. So there will be no other costs once you have placed your pre-order.
Why should I create an account in the Check-Out?
Creating an account is optional, but by doing so you get a full overview of your pre-order as well as the opportunity to manage your shipping and billing addresses and more.
Will I get a confirmation of my pre-order?
Yes, as soon as you have pushed the button “Place Pre-Order Now” and thereby confirmed your pre-order, we will send you an e-mail including all the information about your pre-order.
When will I receive my Påhoj?
Shipping of our products are scheduled to begin on the 1stof May, 2019. Read more about the terms regarding Pre-orders here.
Where do you ship to?
We ship to Sweden, Denmark, Germany and The Netherlands.
What’s included in my package?
Included in your package is the Påhoj as well as; 1 seat cushion and 1 bike adapter. When you get your hands on a pre-order we will also include a removable canopy (worth 50€).